Rust

 Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

***Customers pay for the cost of return shipping.***

To start a return, you can contact us at ebrinkma@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ebrinkma@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on discounted "Seconds" or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the cost of return shipping). Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipment Processing Time

Orders will be processed and shipped with 5 business days.

***Please allow for 5 weeks maximum to make and ship Pre-Order pieces as they are made to order by Eric.

Domestic Shipping

 All US and Canada orders will be shipped with UPS. Shipping will be calculated at checkout based the weight and dimensions of each order.

Canadian Shipping

 All Canada orders will be shipped with UPS of USPS based on customer preference. Shipping will be calculated at checkout based the weight and dimensions of each order.

International Shipping (Excluding Canada)

  All NON-US and NON-Canada orders will be shipped with DHL Express. Shipping will be calculated at checkout based the weight and dimensions of each order.

Customs, duties, and taxes

Sleeperhouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).